How can it be a memoir without using your name? Sent to CEO: Subject: returning customer I want you to know that I am a returning customer. I previously worked with you when I submitted my mother's manuscript for publishing. The book is titled "Mother of $183 Million Winner" by Catherine Gietka which Xlibris published in 2008. I have to say that I was completely satisfied with that work and we ended up with over 2000 copies. Given that I had such a positive experience working with you in the past, I had no qualms about contracting with you to publish my own memoirs. I completed that manuscript and submitted it to you in October of 2020. Over 5 months have passed since that time and little or no progress has been made in publishing my text. I am extremely disappointed, especially given the positive experience we had last time. My original submission was formatted in the manner requested, (6 x 9 size page), with photos and comments under each. It should have been ready to go. That is not what has happened. You should know that it is intended simply as a keepsake for my family, a personal dialogue between myself and my grandchildren. I have no expectations that this will become a best seller, if it were to sell any copies at all. I primarily simply wanted it printed to give to my family. I also wish you to know that I edited it several times myself (Degree in English and taught at the University of Maryland a number of years). I also had a friend who is a professional editor edit it for me. I had an attorney proof and approve my disclaimer to avoid any liability issues. All of this prior to my submitting it to your firm. The sales rep was Sid Wilson in both cases. The edit rep was Harriet Fulton. I do not believe that she has ever even listened to anything that I have said. My last correspondence was individually to each of them about 5 to 6 weeks ago. I emphatically said that I wanted to go with a new rep, that I was not happy with her work, and that she was not listening to me. I HAVE HEARD ABSOLUTELY NOTHING SINCE THAT CORRESPONDENCE. OVER ONE MONTH AND NOTHING!!! I cannot imagine that you would have many repeat customers by treating your returning customers in this manner. I cannot imagine you would have any returning customers if enough of them got together to discuss this treatment on social media. In any case, PLEASE, this is what I would like. Either print my book like you said you would when the initial sales pitch was made. OR return my money in full, the total amount which you have had in the bank for several months already. This is not a bestseller we are talking about. This is a memento for my grandchildren. I told Harriet in the beginning that I am old and sickly and wanted to get this done before I pass on. Not only has she not helped, she has obstructed me primarily by not responding to my requests and correspondence. I appeal to you, please help.