Re Booking no's. 5206225 and 5985105. We booked a Viking Rhine River cruise for April 2020 in 2018 and paid for it. In March 2020, due to the threat of the CV pandemic we cancelled that trip and we're told that would be fine, as we had purchased their cancel for any reason insurance. A week after that Viking cancelled all upcoming cruises including the one we had just bowed out of. They encouraged us to book for the following year. We then booked the same trip for April 2021 and again paid for their cancel for any reason insurance. In early 2021 Viking cancelled our cruise. I have written to Viking's Customer Service department requesting a full refund of the money they they have had in their possession for three years now. They said they could only refund $5, 945.84 to us. However they said they need to keep the balance of $15, 731.26 as that amount is a voucher, not actual cash. I explained that we paid them in actual US dollars so I expect they should provide a refund in actual US cash. They wrote telling me I could rebook for another cruise within two years and use the amount we previously paid. Viking says "we have done our best to provide peace of mind to all our guests every step of the way." It is impossible for us to have peace of mind with Viking keeping over $15, 000 of our money and not releasing it to us. It is also impossible for us to think of booking another cruise over the next couple of years. Viking thinks we should just book another trip some other time. Considering the state of the pandemic and how it is not abating, how rules are changing daily and how there is total uncertainty as to whether or not any plans for a cruise can ever be completed as planned, we do not envision that we would be able to safely take a cruise of any kind, nor travel anywhere over the next two years. In addition, I'm told that people that used express-b105579">American Express to pay for their trips, have used Amex as an advocate and have received full refunds of their "vouchers." We are asking for a full reimbursement of all money that Viking has told us they cant refund.