Name: Wendy Walters E-mail address: [protected]@hotmail.com Due to Covid-19 my flight that was scheduled to leave JFK to POS on April 9th 2020 (BW 551) was cancelled. So I waited with the hope that I will still be able to travel within the year. On Dec 31th 2020 I decided to call CAL to see what my options were, they offered me a voucher which will be good until Jan 2022 and said that if I choose this option that I will not be able to request a refund after, my other option was to request a refund that will take 40 - 90 days which I accepted and requested. I called again on April 1st 2021 which was exactly 90 days later and was told that my request is still pending and I should give it some more time. I called again on May 14th 2021 and was told that they couldn't find my file and that they need to file a claim to request my file which will take 3 days. I called again on May 20th and was told that they are still working on my refund. Another call was placed on June 4th 2021 and was told by a Ms. Terryann that due to high volume it may be a 6 months wait from Dec 31st 2020. Ms Terryann said that she will speak to her supervisor about my claim and will call me after receiving a response from her supervisor. I still haven't received a phone call yet from anyone. I called again on July 19th 2021 (199days later) and was told by a Ms. Donna Maria that they are still waiting for my refund. I called again on Aug 6th 2021 and was on hold for over 40 mins and no answer from anyone. Called again today Aug 20th 2021 and was told to hold on and was disconnected then I tried a different department and was to by the automated service to go online at caribbean airlines to make a complaint. My flight was booked with Travel Span My Booking Ref # is P3FIQF E Ticket BW 106-[protected] MCO Ticket 106 [protected]