To whom this may concern, Id like to file a complaint as I was meant to going on a holiday to Fiji back in Nov 2020, However this did not happen due to covid. Through out this experience FIJI AIRWAYS have changed my booking without my consent? Even when we couldn't travel. I have contacted EXPEDIA 5 times and my partner has also contacted them about getting a refund on our flights, which i have been advised this will happened in 5 to 10 business days, This has not happened, I call and get told to contact EXPEDIA however Fiji airways are the ones holding my money? I have also been told that they will give me a refund However I haven't received this in writing either. We do not want a refund as travel is a ban now until late 2022, I don't believe this is fair When we booked the holiday and covid hit we got a full refund from the accommodation I don't understand how they can refund but air company cant? I have been stood down from my job twice throughout this process, I don't feel it is fair that Fiji airways has the right to keep my money and say we can have a travel voucher when we don't know when we can travel again? Also I had other holidays booked for last year I cant have everything sitting in credits? I have spoken to Fijian airways and Expedia so many times in relation to this matter and have been very patience as i can imagine How many people are calling to complain. I feel for the company, but in saying that my issue is still not resolved going on 6 months and all that seems to happen is I just get told to call the other company however Fiji airway has my money?? When travel opens back up again this is turning me off using fiji airways because of how this is going about. Fiji airways can not supply the service I have paid for therefore I believe a refund is quiet fair These are the details on the holiday: TICKETING IN PROGRESS Fiji Airways UWOW94 15 Nov. 2020 - Departure Direct Total travel time: 4 h 40 m custom air icon Melbourne Nadi 5 h 40 m MEL 11:15 pm Terminal 2 NAN 5:55 am +1 day (Arrives on 16 Nov. 2020) Fiji Airways 930 Economy (R) | Seat 39G, 39G, 39K, 39J | Confirm or change seats with the airline* 22 Nov. 2020 - Return Direct Total travel time: 5 h 45 m custom air icon Nadi Melbourne 4 h 45 m NAN 6:40 pm MEL 10:25 pm Terminal 2 Fiji Airways 931 Economy (R) | Seat 40A, 40A, 40C, 40B | Confirm or change seats with the airline* Travellers: Matthew Charles Berry 16/11/1991 Stephanie Louise Ridolfi 12/07/1987 Jacob Ridolfi 02/05/2011 Scarlett Olivia Christine Berry 31/08/2019 Please feel free to contact myself or Matt in relation to this matter, as we would like this resolve considering how long the process has been. Steph: [protected] [protected]@icloud.com Matt: [protected] [protected]@mcbelectrical.com.au Thank you for your time. Steph