11 Aug, 2021 → by ClaimboUser92780
Refund of covid fees

1

Absolutely not worth the money!! The general manager Peter Fraser is rude if you try to voice your concerns about the conditions of this horrible resort. The pool and rooms are filthy bugs are everywhere. We were in a butler villa and it was extremely dirty and when we complained it fell on deaf ears. Also before we actually arrived to this resort we sent Mr. Fraser an email questioning the $301 we had to pay to the Government of Grenada and he immediately responded to us and said it would be refunded to us a soon as our stay here was complete we would receive the check for the $301 in 2 weeks. But guess what, Its almost 5 weeks later we have received no refund check and now no one from Sandals has returned our 3 emails .What a horribly run resort with 50% of the staff being rude and dismissive. Also this is how they treat loyal customers considering we go to 3 different Sandals resorts a year for the past 5 years. Also we spoke to people who were there for their first trip to Sandals and they room put in rooms that were absolutely horrific with a late check in. STAY FAR AWAY FROM ANY SANDALS RESORTS BECAUSE ONCE YOU GIVE THEM YOUR MONEY YOU MEAN NOTHING TO THEM!!!
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