Flight BW 601 which was purchased in January 2020 for my husband and I was cancelled in October 2020 as the TT borders were closed. On November 02, 2020, I spoke with the Service Rep Tiana who confirmed that a refund would be applied in the amount of $940.86 CAN . This was processed as I remained on hold. I was told the said refund would take up to 3 months. This was over 5 months ago.