We booked flexible flights via Lastminute.com who booked the flights with British Airways. Unfortunately some of our party caught covid 19 and as such had to request a refund on the 12/08/2021. We assumed this would be a straight forward process which actually turned into a nightmare, upon phoning customer services at first we had an email back stating we were not entitled to a refund! We then went to BA who stated we were entitled to a Full refund due to taking out flexible flights. We then went back to your customer services and discussed BA's response with Noel I have this conversation of voice recording. Which I assume you also do, we were told we recieve £607. 08 which is £151.77 each x 4 passengers and £282 credit card refund we have received the credit card refund but not the evoucher. When speaking to BA again the voucher has been sent by your request to booking @bravoflight.com. Please can you get this forwarded these to us to [protected]@gmail.com. Also can you let us know why we have not received the full refund of £1060 as per BA's response to us on initials talks.