Such a long time we don't have panic buying after the outbreak of covid 19. Can you review and reactivate the refund policy after suspended for more than a year !!! Customers have the right to make a refund. No refund, than go for exchange. On 28 August 2021 at around 8.45am, I go to Tarneit Central Woolworths to try to exchange a box of light bulb. .. Yes, just 1 box light bulb! ! Not 20 boxes toilet paper nor 20 packs of rice. Unfortunately the shop manager tell me they can only exchange other light bulb to me. Sorry mate, I don't need extra light bulb. Back home and check the policy and there is no such restrictions...Apple must exchange apple is not there. Is this the way that Woolworths make your customers having a hard time in exchange???? Is the shop manager have a superime power to override the policy?? Customers need a fair deal in offer and acceptance.