Referring to booking number #KUN5AC under Winnie Choo mobile [protected] from Kuala Lumpur to Xiamen. Ticket purchased on 31 Jan.. I called the service center today 11 Feb around 4.30pm for refund or change. Spoken with Shaun, unfortunately this is non refundable because the ticket purchased after 28 Jan. No one expect the outbreak growing so fast and getting worst, if I knew I won't fly with MAS airlines. Do the airlines consider this as force majeure? and revise the waiver policy? I requested to speak with a management could help me on this but the answer is no because he is the only person in charge. Is this a service center? but I dont get a solution or answer or help? Shaun told me to wait, may be the new annoucement will be out by next few days of the revise waiver policy.