My refrigerator was purchased in January 2020. The bottom 3 drawers of the refrigerator on frozen, cannot be opened. The top two shelves are not keeping any cold. I had parts replaced 3 time already and have been waiting over 3 weeks (since June 7) for the fourth part to be shipped. I had purchased the extended warranty. Apparently the service calls that were made during the original appliance warranty and the extended warranty have nothing to do with each other. I have made numerous calls to get this problem expedited because it is difficult to live without a refrigerator. Each time I was told there is nothing they can do, basically "sorry lady, it is your problem". If you require any additional information my email address is: [protected]@gmail.com