When we returned back to our room about 5.30pm we realised that our room is not clean. When I called up the reception, I told them to send the housekeeper at 6.30pm to clean it when we are out for dinner.& they agreed. We returned at 11.30pm, our room is still not clean! I called the receptionist up & they said they only have 1 housekeeper at night so won’t be able to clean up our room. What they can do is to give us whatever additional towel or so. I requested for them to come immediately they said they can’t cos they have a lot of request. My kids need a clean bed to sleep & clean towel to bath! Total disappointment by Hyatt! I have been travelling around & staying in Different country Hyatt but this is a total disappointment this time on the type of services that I received.