on approx. Feb 2020 I got my instrument panel and door panel applique replaced, and also had the leather dash pan ordered, I was told that the dash would probably not be replaced until Nov. of 2020, I've called the dealership several times and have put off getting the three recalls I have on my jeep because I want them all to be done a one time. It's now been over 14 months and I'm not going to be patient any longer! I call Chrysler customer care today at the request of the Safford dodge dealership, they said they don't understand the over-yearlong delay, and said they aren't going to defend Chrysler any longer. I called customer care at 306 pm on Thurs. June 10th, she apologized but said she has no idea when my part would be ready, I asked to speak to a supervisor, she said the supervisor was busy but would call me back within 24 hours (I hope she does ) I asked if she could email another department that handled the making/ordering of my particular part, she said she could not! I find that unacceptable, I don't know who to contact but I will call my congressman if nothing else!!!