August 18, i arrived in the airport 4:15am for my 5:20am bound to BXU flight from MNL. It took me few minutes in the line going in, Went directly to your kiosk to check in. 1st kiosk was not working. Tried 3 times and even tried 3 more kiosk. So it took me another few minutes before i was told to go to the counter. When i went there. The staff told me that i was already late and could not let me in. On there record. I approached the counter 4:39am. And im supposed to be there 4:35am... I was 4 minutes late. Because of your dysfunctional machines.. Tried to explain what happened and even beg to consider it. They said all they can do is to re-book my flight 6hours after and pay 4, 600 pesos the penalty. I ask for the amount. I can get a new ticket for such amount.. What kind of penalty is that knowing that you guys are notorious in giving lates/delayed flights.. So after i waited nearly 6hours. And paid the penalty.. Finally. I was in the boarding gate.. For the re-booked 11am flight. 10:15 boarding time. But we were able to board 10:35am.. Again finally, All aboard. The supposed 11am flight took nearly an hour before we were able leave.. The flight was 57 MINUTES LATE. And all they said was. "we apologize for the inconvenience " They made me pay almost 5 thousand pesos for less that 5 minutes late.. And just a little announcement in your PA system for your 1 HOUR DELAYED FLIGHT!!! NOT FAIR NOT FAIR!!!