I wanted to inform you that I have been extremely disappointed with the way Etihad is handling rebooking. My family has been flying with you guys often, but now this will be the last time we would, because of your approach. My parents are stuck here in the US and not been able to go back home due to flight cancellations due to covid 19. Etihad has cancelled their flights multiple times. Now after you started the flights, I have been contacting you since days for rebooking on the 21st March-but every agent keeps checking, and tells me that Etihad will contact me, but no one even bothers to call me. After you have cancelled our tickets, why cannot you provide tickets even though seats are available? Sometimes you say there is a fare difference, but when I ask what is the fare difference, you guys have take days to calculate it, and even now I have not got an answer. Moreover, I am shocked that you ask me to pay for the fare difference when Etihad has cancelled the flights, not me. I am even trying to be flexible by saying I am willing to go any day between March 21 - 28, or through a different route, but you are not accommodating any of these. This is one of the worst airways for how you treat your customers. It was a mistake of flying with you when there are other much better airlines. Thanks,