Purchased a range at Allison Park, Pa (no problems), purchased an installation package. Range was delivered, they said the customer was supposed to disconnect the present gas hook up, I paid them $20.00 to disconnect, then they brought the incorrect gas line hook installation kit, they stopped the installation, told me I had to call the store. Contacted store, Manager tried to get in touch with the installation company, to no avail, finally sent a store employee to my house to install the range-a GREAT manager. While all this was going on, installation company called, apologized, I asked when they could get someone out to install my stove, the first opening they had was 8 days. TOTALLY unacceptable. There is a disconnect between the store-great experience, and the installation company-terrible experience. Louis Treleani 150 Steeplechase Circle 15044 Order ID: H4152-114102