Original review updated by user Apr 04, 2021 Note there were no other customers in the restaurant - After waiting more than 10 minutes for the customer ahead of me to get their order I had the following issues: Waited 12 minutes to receive a cheeseburger and a milk shake; did not get a receipt for my order, did not receive napkins or even a thank you. The cheeseburger was more of condiment burger and a total mess. I used to love burgers from Steak n' Shake but am choosing to no longer support your company especially now that I know the CEO is only a money grubbing greedy individual taking advantage of the employees to the point their attitude conveys they don't give heck any more, just give me my pay check for showing up and punching a clock. User's recommendation: Avoid at all cost.