do not buy household insurance from quoteline direct if you owe them money they threaten to send round a mob to beat you up i have complained to consumer direct (trading standards) and they say they cannot help so then i complained to the financial ombudsman who said he could only get me compensation so then i complained to the regulatory bodythe FSA they were about as useful as an ashtray on a motorbike or a chocolate tea pot spo my next complaint will be to the OFT and if they cant help i may send my mob round to sort out quotline direct