I purchased a mattress in May 2021 and paid for delivery and was told it would be delivered 6 July between 1-5 pm. I received a call at 5:00 to say the delivery driver was across town and would not be delivering my mattress because he gets off work at 5 and the next available delivery would be mid-August. Called Rooms to Go, and they stated that they work through a 3rd party company, and it was nothing he could do, nor could he tell me exactly when I would get the mattress I already paid for to include delivery charge User's recommendation: Go some place else for better customer service.