I purchased roundtrip Business Class tickets at a very high costs. Instead of being given assigned seats, the Agent announced open seating!!! I have been unsuccessful in reaching a representative by phone and have not found an online link to request a partial refund for the amount of these very high tickets!!!! Although masks were required to be worn in the Airport and on the plane, staff did not implemented the Policy. T User's recommendation: Don’t purchase business class tickets. I was ripped off!