6 Apr, 2021 → by ClaimboUser839484
Purchase delays for months with no end in site
2
I purchased a complete bedroom set on March 5, 2021 from the store in Romeoville, Illinois. I was promised delivery on March 29th. The furniture and mattress foundation was delivered as promised on March 29 but no mattress. Every week the delivery date keeps getting pushed up. The last date for delivery was to be April 13th but she couldn't promise that would be a good date either. She claimed the warehouse is having trouble getting the Mattress. I asked the woman if there was something that could be done to get it sooner it has been over a month. She couldn't say, so I canceled the mattress today. The clerk didn't have a receipt of the credit to my credit card and told me it could take 7-10 days for it to show up on my account!! He couldn't even give me a receipt for the transaction. There wasn't even an "I'm sorry for your inconvenience! I'm tired of the run around. I went to Mattress Firm and got the same mattress for $100.00 less and it will be delivered in 2 days. I will NOT shop Ashley again! They are not helpful at all after they get your money.