I received a diffuser as a Christmas gift that was purchase from Bed, Bath and Beyond. With COVID, my first chance to finally get to the store was 4.29.2021. Understanding this was past the 90 return policy is not the problem. I didn't want to return something that was actually functional, I was bringing something back that was MISSING A PART! Because of this I am not able to use the product. It would have been a different store if I were wanting my money back, but that wasn't the case. I just wanted something I could actually use! With all the circumstances the last year, one would think they would want to make the customer happy. The manager was somewhat rude when I explained that I couldn't even use the product if I wanted to. Her response was that she doesn't make the rules she just enforces them. I have had interactions with managers who have gone above and beyond the make the customer happy, but this was clearly not the case at this place. Considering they will pitch this product had I left it there because there is no way it could even be sold "as is" or send it back to the manufacturer, and definately write it off, it shows poorly on them as a company. Take your business elsewhere!