22 Jul, 2021 → by ClaimboUser121328
Product/Customer Service/Return Policy
1
My order number is U30210629170849550. I ordered PO16033PO1252 & PO16033PO1408. I placed my order 6/29/2021 paid $54 for expedite delivery and received them on 7/14/2021. I was so dissatisfied I emailed customer service the same day I received them. Since then I have over 20 emails back and forth without a positive resolution. Both dresses do not look like the picture they have on website. Dresses are cheaply made. Both dresses are A-line but they have to much volume and feel heavy. They have cheap lace not like the one on the picture. Last I heard is if I return dresses I would not get a refund instead I would be charged a 30% restocking fee and be responsible for all shipping fees.