It started about a month ago. Our service does not work. We prepaid for a year starting in March. We can never get ahold of anyone from SiriusXM. I will never prepay for a service again as they dont care once they have you in the hook and they ha e the bank information to auto renew. There is no reason to talk to us as there is nothing to upsell. - A Very Pissed off Consumer User's recommendation: Do Not PrePay For Service From SiriusXM.