Members no [protected] Clinton petersen Ref nos 100118qkd1hy 090118qk907r Consultant ms mbali At this moment.i am extremely anoid Last year when I submitted a claim got conflicting stories from your consultants. About my claim taking so long This time around I submitted two.one approved the other I get a bullcrap story about a blaze programs client intervention.which I would like to see it's in writing on your website To annoy me even more I get promised my case will be escalated to a senior and I will get feed back from Mbali by today end of business.(lodging my case on Wed 10 jan). Today I call mbali. 2.30 pm who advises me .that it's not yet close of business. She's working late.will give me feedback later.(and yes still waiting for her call.) I.asked to speak to a senior. I'm Put on hold for about 4 min And the classic answer...the team leaders are in a meeting ...enough to upset me All I want to know is what's the issue with my claim.as it got.rejected due to no savings.when the e n t specialists put it through.resulting in me having to pay in cash then claim from my scheme.which I did Before I state my case on every possible social media platform.im hoping this matter gets urgent attention Regards Mr cm petersen