The other day, I signed-up to a new broadband package. Along with it was included a Belkin Wireless router. Since I had never set-up a router before, I had no idea where to start and the instructions offered nothing beyond getting the router plugged into the mains and the ISP had helpfully gone as far as to stuff the router through my letter-box. So, I decided to ring Belkin Technical Support. When the phone picks-up, I find myself with a heavily accented west-asian man who I can barely understand to the point where I had to ask him to repeat the sentence 3 times or to spell out certain words. After having spent a good 45 minutes on the phone and having gotten nowhere (it seemed that he couldn't address the problem immediately either since we started-off solving a password problem with "is the router switched on?" suggesting he was probably using somesort of script or had absolutely no knowledge about the product what so ever) we finally (seemed) to have reached the problem. I needed to obtain a password from my ISP in order to gain access to the internet. After I had put the phone down, it suddenly came to me that the stupid t*** probably thought I was trying to use a wireless router with a dial-up which is impossible and that the password I needed was not set yet and was there to protect the internet settings. If the guy at the other end actually had the first idea as to what was needed and a comprehensible accent, I would have spent only 10 minutes if not less solving the problem.