I would never recommend Trureen to anyone. There are many reputable lawn companies out there that don't misquote, mislead and intentionally charge extra every year. I was warned about this from two neighbors and exactly what they told me would happen did! When you sign up with them they quote you and annual fee. They encourage you to prepay it which I did. One month before my annual renewal I saw a significant charge on my credit card from Trugreen. I assumed it was a mistake so I called. I called the local office and the main corproate number for them and both customer service representatives used the exact same language with me which was a scripted response to people calling with this complaint. Basically they say that even though the quote was annual it is NOT annual. It is for X amount of services and apparently we got an extra service! One month before my annual renewal so i have ot pay for that. They said things such as you were told this and this is the norm for us. No to both of these!! I was working with the salesman to get an ANNUAL quote to compare to other companies. I still have my notes. Not once was it even implied that there is a chance this isn't an annual payment!! So I say but wait, how did you get approval for this outside of my annual service? They don't need it. Where is teh email or letter saying that I recieved an additional charge this year? Where is the BILL showing i recieeved one? Firm answer to all of these is they dont' need approval!!! How can this company be allowed to do this? Nothing in writing so they hope we don't catch it on our card! This company is a scam. They lure you in and then sneak in charges. DO NOT DO BUSINESS WITH THEM. BTW I got no refund for the additional charge outside of my annual fee. They said it was already rendered and the credit card paid them. DO NOT GIVE THEM YOUR CREDIT CARD #!!!