Last season (2017) I took my boat to Scandia Marine at Whitehall Yacht Yard for a hull pressure wash (as I was in between bottom painting years). Understanding that it was the week before Memorial Day weekend I not only called ahead but personally stopped by the Scandia office and spoke to a heavy set woman who claimed to be the owner and manager of the outfit. She assured me that it would not be a problem to pressure wash my hull as long as it was a quick in and out job which was exactly what I wanted. I live on Whitehall Creek in the neighborhood so bringing the boat in when they were ready for it was no problem. My pressure wash went fine and upon completion of the job the marine tech did a quick inspection from stem to stern when the hull was clean. He noticed that my set screw to hold my prop in place was missing and that he had to run up to the parts office and get another one. When he did so, the heavy set woman who runs Scandia came out of her office in an absolute rage claiming that there would be no repairs the week before memorial day. I knew that my prop would not come off in forward, only reverse potentially so I thought if I have to, i'll drive over to Jabins an see if they could put a set screw in the shaft while in the lift sling but the woman who runs Scandia Marine instructed the crew around my boat to "block it off to the side out of the way - that boat is not to go back in the water." I said now wait a minute, your yard tech told me it would take him 10 minutes to get that screw and set it - you are not impounding my boat for an entire holiday weekend over this and charging me for yard storage by the day until next week - that is completely unnecessary! She stated that she told me all that would be done was a pressure wash and once they discovered this problem the boat was deemed unsafe to relaunch and she would not put the set screw in that day and would not relaunch the boat prior to the weekend. At this point I told her that I would put the set screw in and I would do it withing the time frame that they needed to relaunch the boat. She told me that I was not permitted to put the set screw in myself and that her tech did not have time to do it (even though he told me he did). WELL NOW WE HAD QUITE THE MEXICAN STANDOFF! At this point I had had it with this *** and told her in no uncertain terms that if she did not relaunch my boat as promised and contracted that I was going to call the Anne Arundel County Police and the Maryland State Troopers to file a criminal complaint of felony theft of my vessel in refusing to relaunch and false imprisonment as I was stranded at the Marina with my ride home being confiscated by the Scandia owner against my will. Apparently, the real threat of a criminal complaint against this woman finally made her come to her senses and she wheeled around to the service tech who had been trying to help me and tersely ordered him to install the set screw, relaunch the boat and to "get this guy the *** out of here". BUT TO MY AMAZEMENT, SHE WASN'T DONE! She proceeded to lecture me and *** at me in a raised voice so the entire yard could here what an ungrateful SOB I was demanding extra services to which I told her the discovery of the missing set screw and literally a couple of minutes to replace it was not unreasonable, it was a standard thing in hull pressure washing. I now affectionately refer to this woman as "MISS PIGGY" based on her obnoxious, no outrageous behavior, the big mouth and yes, an astounding physical body double for the kermits Miss Piggy. TAKE YOUR BOAT ANYWHERE TO BE SERVICED OTHER THAN SCANDIA MARINE. MISS PIGGY IS AN UNETHICAL CROOK WHO TRIES TO STICK YOU WITH UNNECESSARY FEES AND SERVICE. MISS PIGGY IS THE ABSOLUTE WORST CUSTOMER SERVICE ORIENTED MARINE OUTFIT IN THE ENTIRE ANNAPOLIS AREA. Hopefully, at some point, the owner of Whitehall Yacht Yard, John White, will realize what a loser Scandia is and ultimately, a poor reflection on his otherwise very good Yacht Yard. He needs to find a replacement tenant ASAP. All of my neighbors in the Whitehall Manor neighborhood (adjacent to the Yacht yard) as well as those of us on Whitehall Cove and Whitehall Creek whom have tried Scandia all have negative experience. I am back at Jabins now enjoying quality care and excellent customer service and hope one day to come back to Whitehall Marina for service for convenience but as long as Scandia is there, DO NOT GET YOUR VESSEL SERVICED AT WHITEHALL MARINA VIA SCANDIA MARINE. Her staff was totally embarrassed by her behavior and apologized to me up and down on the qt when she went back up to her office. They know they're working for a total *** Felt sorry for them.