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Average Rating:

1.81 / 498 votes / 62 reviews
Navien, Inc.
20 Goodyear, Irvine, California, 92618
United States

Phone number: (800) 519-8794

Category: Appliances and Electronics

Toll-Free Number:
(800) 519-8794
Customer Service:
(949) 420-0420

+86 106 940 0723

+8 223 489 2390

+7 495 258 6830

+86 216 888 1761

+44 203 598 2020
Jobs/ Career:
(800) 519-8794 ext 166
To become an NSS Agent

+1(949) 606-7067
Other Info

Other Info (opening hours):

Additional Fax Numbers:

New Jersey Training Academy: +1856-354-5099

Korea: +82-2-3489-2227

Shanghai: +86-21-6888-1760

Beijing: +86-10-6940-8246

Company Address
Navien, Inc.
20 Goodyear
United States is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Navien , or any of its subsidiaries or its affiliates. The use in this website and/or in related promotional print or video material of trademarked names and images is strictly for editorial and descriptive purposes.

Complaints & Reviews — Navien

Installed a 240A in new build. Have had nothing but issues. Error code E012 several times a week. Have done what is asked to try to get it to not shut off. Customer service/techs have not been helpful. Plumber wont call back (he has been out here multiple times to fix unit). Naviens advice pay a licensed... Read more➤
14 Jul, 2021

Product Experience

Hot water heater cycling on and off during use, causing a fluctuation in temperature. Annoying and sometimes dangerous while showering. User’s recommendation: Make sure your installer is very familiar with these products.
this is a follow up from a previous complaint. Fairly satisfied with response to issue but unless their trouble shooting screener does not have common sense you could be in for some frustration. User’s recommendation: get an installer (plumber) who knows this product inside and out.
Navien is a dishonest and exploitative manufacturer that promises warranties that do not exist. Just search online and you will find how many customers are rejected the warranties based on mundane excuses and explanations which are not even proved by this scam…
It took a whole week for the technician to fix mine heater back-and-forth on the phone for hours no hot water for my wife missed work three days came home early it was a disaster

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