I opened the gift card package on 12/22/20, retrieved the 4 digit security pin number from inside the package and went online to activate. The sight said my balance was zero with a purchase of an amazon transaction I verified from amazon was fake below: 
 Amazon.com*ES4R2 Amazon.com*ES4R200S Amzn.com/bill WA US on visa gift card 
 I found out through their agent that prepaidgiftbalance.com changed the security pin to the last four digits of the card number a few months ago bypassing the internal security pin code provided. 
 I contacted [protected] provided on the US Bank gift card and after a three hour hold I was told I can not access the card without proof of ownership of the original purchase receipt. 
 I spoke to Abigail and Vanessa who provided me a laborious process to retrieve my money after I provide them the purchase receipt and saying I must only fax them the substantial amount of information required to gain access to the account. The representatives were abusive and dismissive regarding my fraud claim and never gave me the full retrieval information details.  After the call they cancelled my card account so now I have no access to the fake amazon purchase details. Luckily I saved the details through amazon's fraud department. 
 It is my belief this company is directly stealing money from consumers through a fake amazon company scam and a rigorous process to report the fraud and retrieve the stolen money. 
 Numerous similar complaints are filed against Prepaidgiftbalance.com at the better business bureau.