The thermostat on my power smokeless grill failed, I tried to get a replacement thermostat and heating element, I talked to the company representative he told me that it was under warranty and that I should send it back and that they would replace it I first called them in mid January 2021. I sent the grill back without the grill plate as the agent had requested, it cost $70 UPS. The company received the grill on Jan 29. I called again they told me to call back on the 11th, I called back on the 12th of January they told me that the grill had been sent. I called back today Feb 22. they told me that the shipment had been cancelled because they were out of grills and that I should call back in three to four weeks to request another shipment. 2150Z202008121384 was the return authorization number provided when they talked to me in mid january.