Friends: Hello. I have had a similar experience with Fry's, and I may be able to help you. Write a letter to John Fry, 600 East Brokaw Road, San Jose, CA 95112. Explain your situation step-by-step and "respectfully request" a refund. Use that phrase (NOT IN QUOTES) and be very friendly, not angry. Also, point out that requiring you to pay for the repairs after you had bought an additional warranty is a "deceptive practice". They are scared to death of that phrase, so use it. Mail it by certified mail, return receipt requested. This worked for me and may work for you. Don't put off doing this; time is of the essence. Good luck. Please add to your post and let us know the result. Sincerely yours, Anonymoose