My name is robert t. Alpha sr. I have experienced poor response from humana complete dental ppo. My first issue related to questions I had with a claim for service on 12/14/2019. The price I was charged and the pre treatment was never responded to in spite of phone calls, etc. Fast forward to 04/02/2021. I called humana to get a contact to send a pretreatment to. A gentleman akeem answered and gave me his direct fax number to send my information to; #[protected]. After waiting for two weeks I called to check on the estimate. After a tedious search my paperwork was located and I was told a pretreatment estimated would be mailed nlt 05/22/2021. I did not receive so I called on friday 05/28/2021 and spoke with karen phone number [protected]. She was unable to locate my paperwork. She asked that I resend which I did at 12:55 pm 06/01/2021, today. If past experience is any indication of what to expect i'm not holding my breath. It would be nice though to see improved service from humana.