I recently bought a GWM Steed 6 From GWM Boksburg. I requested the following Extras to be fitted to the Vehicle: • Smash and grab • Tow bar • Nudge bar • Tonneau Cover • Canopy (Including Smash and grab on the windows) • LED Bar I was advised that I could collect the vehicle on 15 February 2019 with all extras fitted with exception to the Canopy which needs to be fabricated due to nature of the vehicle being so new (Which I agreed upon). Upon my arrival to collect the vehicle I was advised by the salesman (Andre Peterson) that the Nudge bar received was incorrect and therefore the Nudge bar and LED bar has not been fitted (This was not communicated at all until I was there to collect the vehicle). I requested GWM Boksburg to advise me when the items will ready including the canopy and I will return the vehicle to have these extras fitted. Monday 18 February 2019 I got in touch with the salesman, I notified him that the Tonneau Cover has already started to tear and that the closing around the Roll bar was to big and that I could fit 3 fingers in there, he advised me that they needed 10 work days to have the canopy fabricated and also that the Tonneau cover would be fixed when I return the vehicle to have the canopy fitted. I agreed I will return the Vehicle on Friday 1 March 2019. On 28 February I contacted the salesman and advised him that I will only be able to bring the Vehicle on Monday 4 March 2019. He advised me that it was fine, as soon as I bring the vehicle the will start with the Nudge bar and LED bar, fix the cover and thereafter I would need to take the vehicle to Pretoria, which is on my way home, to have the Canopy fitted. On Monday 4 March I arrived at 08:00 and pointed out the damaged cover to the Salesman as well as the concern that the Aluminum bars for the Tonneau cover keep falling out while I am driving. I was advised that he will address the concerns with the supplier and he took the vehicle to the supplier to start work. I was advised that they needed 2 to 3 hours then the vehicle would be returned and I can go and have the Canopy fitted. Once again I asked the Salesman if the canopy was completed and he advised me that it was. The canopy supplier was waiting for me. By 13:00 the salesman came to me and advised me that the canopy supplier was worried about the time to have the canopy fitted due to the fact that my vehicle had not yet been returned. They are aware that I stay in Lephalale which is 340km away from Boksburg, and told them to make the necessary arrangements with the supplier due to the fact they I could not drive up and down every time to have this resolved.. The manager (Pieter De Jager) apologized and advised me that he will contact the supplier and advise me accordingly. I was advised that the supplier still needed my vehicle for 4 more hours to measure fit and continue to fabricate the canopy, which was contradicting the statement made by the salesman. At this point I have also not received the Natis paper and I have also not been able to register the Vehicle I spoke to the manager and he advised me that I will receive the Natis paper, they will issue me with a new Permit, agreed to pay the service fee for the licensing due to me not being able to take off work to have this done. The vehicle returned from the supplier at 14:15 and the Tonneau cover was repaired where it started to tear but the closing area around the roll bar was not fixed. The Aluminum bars on the back was not fixed In fact the one plastic piece where the bars go into have been broken. My vehicle was returned with more damage. At this point I was furious and the manager offered a courtesy vehicle in order for me to return home and that they would arrange for the Canopy to be fabricated and fitted and then they would return my vehicle to me in Lephalale. I objected due to the fact that I do not want to take responsibility for a vehicle that was not mine and I do not feel comfortable with any stranger driving my vehicle. The manager understood and advised me that he will discuss the issue with his supplier and help drive the matter. 11th of March 2019, I still do not have reliable feedback as to when my Canopy will be completed, Only that they have ordered a vehicle which will be delivered this week and then to be sent for canopy fabrication. The License and registration fees which I submitted to GWM for refund on 06 March 2019 Was only released for payment 11 March 2019. My LED bar has been poorly fitted and is Loose (video was sent to the manager) and I am afraid that it could fall of at any point. I will need to take the vehicle in to a place in Lephalale to have this fixed - Manager asked if I could tighten this myself (THE CUSTOMER) or if I could take this in to a fitment center. I advised that I will need to take it in because it looks like the Grub *****s have fallen out. ONCE again this is not my responsibility as a customer to install / tighten / repair poor Quality workmanship from GWM approved Suppliers. LED bar was fixed by a supplier in Lephalale at a cost of R150. I also raised a complaint with Haval Customer Care, Super Group which GWM Boksburg falls under. I was contacted and they advised that they would follow up until I am completely satisfied with the products. This has not happened. The Manager Pieter contacted me and advised that the Canopy will be fitted in Lephalale on Friday 15 March 2019 and also followed up and advised that we are on Schedule to have this finalized. On Thursday 14 March I was advised that due to delays this will only be fitted on 19 March 2019. On 18 March 2019 I received a request to provide and address for the installation which I had done. On 19 March 2019 at 08:21 I sent a message to the Manger Pieter wanting to know what time I could expect them. This message was read and once again no response from them. At 11:09 I asked if I should patiently wait until they arrive, if ever. Still with no Feedbac****! Furthermore, the Roll bar has latent Defects which has started to RUST. Vehicle is only 1 month old. NO ACTION was taken for the Tonneau cover that was damaged by the supplier, I was requested to have this repaired in Lephalale on my time and My expense, send them the Invoices and they will refund me. Clearly if you bought a brand new vehicle you would not be expecting any of these issues nor be expected to sort out all the issues. I am Really appalled by the Service I have received since the Offer to Purchase the vehicle was signed. I am very happy with the Vehicle that I purchased but I would not recommend anyone to purchase a vehicle from GWM Boksburg due to the BAD customer experiences I have had. I have wasted so much of my time contacting GWM Boksburg for feedback. Wasted my time and Money to take the vehicle there in order for them to complete the installation of the Extras. Lastly don't expect the client services to resolve anything. They care just as little as the Dealer