I purchased the product on the 15/03/2021. Already on purchase I noticed I wasn't able to access all the features and the updates were not frequent as advertised. It worked for one day and then I got a notice saying it lost connection. I reinstalled the app again and again after one day and infrequent updates I got a message that it has lost connection. The device in question is always online (mobile data or wifi). I have contacted the support chat but they are unhelpful. I have also sent numerous mails to the refund and billing depart with only one response on the day I reinstalled the app saying it shows as working and they won't be refunding. To say I am unhappy with the product and service would be an understatement. I do not want an alternative or a repair I want a full refund as this software does not work.