I've had my hot tub less than 30 days and it hasn't worked properly since it was installed. The workmanship is poor, and it has leaked from several locations in the tub. I've contacted customer service and the regional sales director Michael Terney (sp?). He promised to expedite service on several occasions, and has yet to follow through. He rarely answers his personal phone, and NEVER returns phone calls. I can't even get through to anyone to refund my purchase. This product and the company's customer service is absolutely the worst! User's recommendation: DO NOT PURCHASE THIS PRODUCT.