19 Jul, 2021 → by ClaimboUser950861
Poor , inconvenient , service and bait and switch
1
Hello, This is Jasmin Nash . I booked a flight to Rhode Island using Priceline last December. Unfortunately due to COVID rules /regulations I had to postpone my trip. JetBlue the airline or choice now no longer services my home state. In effort to use my credit I was given a full calandra year to use. One agent and I had a miscommunication. He booked me for Newark, but I stated I can fly to New York. In an attempt to fix this I tried calling the customer service number and was always prompted for a callback and never received one. After trying for several days I got a call back on July 18th. I was on the line for 2 hrs and they said they will not honing the prices I seen for JetBlue in real time. I asked for a supervisor that decided to call me back at 2:15 am eastern time. I explained the last agent was rude and said " I'm done with you" and the super stated again they will not honor my credit due to the last agents mistake and missed call backs nor will honor the prices I seen in real time for jet blue . I'm outraged. I'm disrespected and beyond pissed. Now I have to pay more money than what's quoted. If you all want my 303.15$ so badly you can have it . Congratulations. You're a horrible company I will be campaigning that no one ever use.