We regret so much arranging our personal effects to be shipped via Pack & Send Cairns branch to Manila, Philippines. I don't have words to explain how disappointed and shocked we are to see how poorly our belongings were handled and delivered to us. For work we've often moved internationally in the past few years, and this one by far has been handled the worst. Pack n Send in Cairns certainly is not capable of handling international packing and moves like such and the way our stuff was delivered was far below any acceptable standards. To start, our boxes were very poorly packed, stuff just thrown inside cartons, clothes were loosely packed, items have been received broken, boxes in tattered conditions, whole pallet had collapsed on one side damaging all items inside and more so lot of stuff was missing. Our pallet which they confirmed was re-palletised in transit which again they could not explain why though they were the ones coordinating the complete shipment. The response we got from them was so vague and ambiguous, that they are investigating but with no result or compensation even though we had insurance. They agreed ‘’goods were re-palletised in transit by another party that they engaged without taking any responsibilities of the damage and loss. They agree ‘’the boxes should have arrived on the same pallet that we had sent and are attempting to find out what happened’’ but to no avail, no concrete response received, no follow up from them. We fail to understand how could the stuff go missing, we opened the pallets in front of us, so the only possibility would be either it has been missed to be packed or stolen on the way. To top it all we were denied any insurance or compensation claiming we had no insurance when we were told very clearly that our goods will be sent insured. They clearly do not have experience for international shipment so should not take up jobs like such. We were so disappointed, moving houses is never easy and pack and send Cairns did make our experience tormenting. My recommendation, for small parcel deliveries within city they are ok, please stay away for international deliveries and moves. Very disappointing and frustrating experience, felt like thugged and cheated Gurpreet Gulati