2 times confirmed schedule installing car hitch in Warden store, when arrived store, No parts, no one call for reschedule. Even no one follow up for the future arrangement. Store CS agent claimed that it is the wrong arrange and mistake by the cooperated head office CS team and not the store problem. No response and poor customer attitude from the store. The installation price from the website is cheaper than you go to order from the store. May be 2-3 times higher than you booked online. User's recommendation: Don't deal with this U-haul, especially Warden store.