Sir/madam Mobile number: [protected] & ndash; uncooperative customer care service In june 2012, my daughter phoned autopage cellular in schoeman street, pretoria. She spoke to asif wazar about a cellular phone which she wanted to purchase. She also asked him if he could upgrade the mymeg 500 to the mymeg 2g from july 1st 2012, to which he told her that it would not be a problem. He promised to have an upgrade done starting from the 1st of july 2012. I was well aware of the mymeg 500 which was to expire on the 4th of august 2012. He delivered the new modem on the 11th or 12th of june for which my daughter paid r99 and signed for delivery while I was praying because he was in a hurry and could not wait for my signature. The account is in my name and not my daughters. He left a delivery note with my daughter which is unsigned and undated. As far as I am concerned my daughter only paid and signed for delivery of the modem. To date I have not personally signed a contract for the tariff model: vodacom data 2gb special. I want asif to show me the date, time, place, my authentic signature as well as the effective date as proof that a contract for the 2gb special was signed by me. The only document which I have in my possession is the delivery note which is not signed and not dated. Despite asif’s promise to have the 2gb special upgraded from the 1st july 2012, the statement of account dated 1st september 2012 indicates an outstanding balance of r1968-64. I was charged for usage in excess of 500 mg in july 2012 and in august 2012. Why? If you go through the previous tariff model for which I have signed, then you will clearly notice that I have controlled the usage and also paid timeously. Had asif not promised my daughter that he will have the new tariff model 2gb special upgraded from 1st july 2012, then I would have definitely controlled the usage up to the 4th august 2012. Due to misinformation to my daughter and no formal contract signed by me, I am not prepared to pay, especially for a fault which was due to asif’s misinformation. I am also not prepared to pay the r149 for september because the internet service has been disconnected from around the middle of august 2012. Why should I pay for a service that has been disconnected for over a month? Like thousands of other consumers, my daughter has been a victim of an unscrupulous salesman. Asif’s whole idea was to make a quick deal without considering how much it will cost the consumer. Since the contract is in my name, my daughter is not responsible for any payment. Therefore I want asif to refund the r400 which he convinced her to pay on the 31st august 2012. I have phoned the manager, kiresh in schoeman street in solving the problem on the following dates: [protected]-[protected]-[protected]) but to date he did not have the decency to call back although he promised to do so. I spoke to connie at head office customer care on 20-09-2012 only to be told that it is not the problem of head office and referred me back to the manager in schoeman street. When I asked if I could speak to the managing director to set up an appointment, she told me that she cannot do that for me. My reason for wanting to talk to the managing director was to explain to him/her my reason for lodging a complaint. I phoned again on 25th september 2012. This time I spoke to eugenia. She also said she could not help me and reffered me back to the manager in schoeman street. Telephonic enquiries for assisstance with the branch manager as well as the personnel at the head office only lead to me being kicked around from pillar to post. Now that I have complained in writing, I am hoping for a reply. If I do not receive any reply then I have decided to contact the & ldquo;speak out” crew on sabc 2 to see if they will help me in solving my problem and to see just how uncooperative and exactly how much the personnel of altech autopage customer care truly cares about their customers. Thanking you kindly Mr. Ahmed