My name is Debbie Carroll my cell number is [protected]. I bought an IPhone through you a month or so ago. After purchasing it I was told it was locked for six months. Per representative today it October 5, 2021. I have tried for two weeks to get customer service on the phone holding up to 45 minutes and finally having to hang up. Today I look at my bill and it is $67 and some change. The representative kept arguing with me about GB's and them differing from what I showed on my bill. Had I known about the bill amount and the service I would have not bought a phone with consumer cellular. With that said, I can't trust that my GB's won't change, my bill is higher than it should be, and speaking to your representatives is impossible I will go back to my previous carrier once my phone is no longer being held hostage. Please understand that I work at a Covid hospital and my time is as valuable as yours. I'm not comfortable with my GB plan and I never had to worry about it before. Now I see they have lowered this months bill. It doesn't change the outcome.