I ordered online, and They refused to release my package to me even though it was shipped to the store. My ID address was different from what was in my profile. I had the cc I used and everything. And nowhere in the confirmation email or online does it state they need to verify the address!! Only that I need to show my id to get my package. Their home office was not any help in resolving my issue only gave a refund which I had to pay 10% restock fee which is ridiculous because I PAID for a product they refused to give me so why am I now paying for you to restock it. Very poor service and I will not be shopping with them again or telling anyone to do so. User's recommendation: Do not shop online here!!