I booked a ride to Oklahoma City for June 18 from Ft Worth. On the 17th evening an employee (friend) checked to see if the train was on schedule and found out there was a derailment. So the next morning I called and called and called to see if the train was on schedule. NO ANSWER ever. My friend found out the train was cancelled so we decide to drive. Still no word from Amtrak. Now all we want is our money back. All day no communication or word from Amtrak and no way to get them to answer to get reimbursement. Then 45 minutes before train was to leave we get an email saying Amtrak was giving us alternative transportation which meant a bus. We of course had no intentions fr a bus ride . Then on the 19th the employee tells us we have to call before midnight to get a rain check. Well we called and get in line for a call back that was to be 2 hours later which would have been after 11 pm. The call never came. We've never experienced such in attentiveness and incompetence and disregard for customers. Do not believe we would ever try to book again. Still have not heard from Amtrak.