1 Jan, 2018 → by ClaimboUser684920
Platinum membership scam
2
Several years ago Interval sold me on their Platinum membership which have several minor benefits but the only benefit worth jumping from their Gold to the Platinum is the companion air certificate. My account is on auto renew and I just last week received the welcome back packet outlining my benefits, which include companion air fare. When I called today to ask them to send the new cert for the new renewal year I was told they discontinued it in April. If the benefit was discontinued in April why did the packet I received for my June renewal indicate I still had the benefit? The first membership rep put me on hold for several minute to check to see if I was one of the grandfathered members that still had the benefit only to be told sorry I was not. I was then transferred to the resolution department which I felt would certainly take care of this . The resolution department told me there was no such grandfathered group and they could change benefits any time with out notice. Since they discontinued this in April and I did not renew until June my member package listing this benefit should have been honored and I am very sure I'm not the only person they have done this to.