I purchased my PIXMA G4210 tank printer 07/17/2020 along with the CarePak. In the last few days, I have attempted to call Canon Support [protected] multiple times. I have attempted to fix the problem myself by downloading new drivers for the printer, as well as Acrobat Adobe. Since buying this printer and the CarePAK, I have had one issue before with this printer. The first time, I clicked CHAT and unbeknownst to me, I was given over to a third party which charged me $300 because he stated my Microsoft Key was expired, which I quickly discovered was a lie. I did get my money refunded on that case. For the current problem, I was again given to a third party, Just Answer, which I again thought was part of Canon. They had me pay $40 for service that I did not get. I was placed in a queue. I need my printer now or I would not have it. I contacted Canon Support on Facebook only to find out they are not part of Canon or that is my understanding. They gave the above number and told me to contact Canon Support. Again, no answer, except a recording. After several questions, I was again put on hold. I have uninstalled (removed the device and software) and reinstalled it twice. No change in performance. Still will not print black ink. I paid for support service as this is not a cheap printer. So far, I have not been given the support I need.