Trying to reach customer service is a joke. First off, there is no chat or email option like most companies offer. Then you have to jump through hoops to get to the right department when you call. I spent probably 4 hours today trying to troubleshoot, then having to create an account and register my product in order to speak to someone, then sitting on the phone, only to be told in the end "sorry, your product is out of date". Basically, go pound sand. I WILL NEVER PURCHASE ANOTHER CANON PRODUCT AGAIN.