This is the third time I called 844 Glacier Bay. The first two times, I left a message with my name and number. I never received a call back from them. I was able to get through to a rep. on my third try. She was very rude. Immediately told me to drop the formality. She spoke in a mean and sarcastic voice. Almost as of she was sick of her job and angry at life. No customer representative has ever made me feel as unpleasant and disgusted as she did. In the end she took my name and address and has promised to deliver my replacement parts. The shower head was defective. The head came off in no time. Hopefully the two replacement parts I requested can do the trick.