Purchased timeshare may 2009. Available to use every other year. Maintenance fees paid 2010/2011. Today have tried to book a holiday for this year, but have been told that because I have previously not banked my points before end of year 2010 ive lost all of my points and the maintenance fee's paid will not be reimbursed. Have complained but got no where only being inform that the request to ring every year is detailed in the purchase package. Nothing in invoice stating pionts not banked only where's your fee's. What can l do!!