Absolutely no help and lots of excuses. Phone was to be delivered 12 -13. Paid fir overnight delivery. Phone will now be delivered 16th? Huh? Excuses- high demand and or zip code (nope old phones dont we live in Bay Area, could not be closer) ups ( nope they overnighted glass screen no problem). Dont make promises and take money for deliveries you can not make. After being on phone with them for over an hour - absolutely no new info User's recommendation: Apple.