Yesterday, 5/26/2021 I was on the phone for 2 1/2hrs trying to get the Assurance (Anna) agent to help me. I called the National verification people and was told that my app was accepted, everything was good, so I called Assurance back (got the same person) & she wasn't nice at all the second time. Said I had to re-apply because she couldn't find my information. I told her that I had already applied 2 times so why a 3rd time. She got mad and hung up on me. It was around noon that all of this happened, but at 8:30 pm, Ireceived an email from Assurance saying, again that they needed more information. Now, I was approved and enrolled & I have an enrollment id #. I just spoke with National Vervier again & they said this should not be happening.