Every month I call Accredo Specialty Pharmacy for a refill on my medication and I nearly always spend over 30 minutes on the phone. Today, Aug 27, 2021, I called at 10:00 a.m. eastern time and it is now 10:48 and I AM STILL ON HOLD! I do not understand why that would happen even one time but I am now convinced it is intentional. I suspect that a note in my order history says "MAKE THIS GUY WAIT". If it is possible, I will find another pharmacy for my medicine. There is no way they are going to improve this situation. I give up.